All merchandise shipped to you will have the appropriate insurance to cover the purchase price of the item. All damages must be filed through the shipper and not Cokas Diko. Damages need to be reported to Cokas Diko prior to making a claim with the shipper. Please notify Customer Service via email at [email protected] Immediately of receipt of damaged merchandise.
If you need to return merchandise for any other reason, please follow the following steps:
- Contact Customer Service via email at [email protected] within 5 five days of receipt of merchandise.
- You will be emailed a return merchandise authorization number and return form.
- The return form must be completed and returned with merchandise. Please repack merchandise in original box with original packing material.
- Return package by preferred shipping company to 1125 West Steele Lane, Santa Rosa, CA 95403, ATTN: Liz.
- All bedding sales are final and no returns or exchanges will be accepted.
SPECIAL NOTE ON ALL RETURNS: Shipping of all returned merchandise is the responsibility of the customer: Cokas Diko Home Furnishings INC will not pay any of these fees, unless written authorization is provided. Original shipping charges will be deducted from the amount returned to customer. An additional 25% restocking fee will also be applied to the returned amount. All Returns will be processed after items have been returned to Cokas Diko in new condition. Final returned amount will be issued through Paypal. ALL SALES FINAL ON BEDDING.
We regret we do not give price adjustments on any previously purchased merchandise through our website or in our stores. Please also note website pricing may differ from store pricing at times and no price adjustments will be made.
If you have further questions, please email Customer Service at [email protected].